You can request an increase or decrease in your current overdraft account limit. When you request for limit reduction, the bank can evaluate your request and reduce your limit. However, if your request is to increase your limit, it is subject to the credit assessment of this bank and the limit can be increased if deemed appropriate by the bank.

The bank cannot open an overdraft account without your request other than the individual service contract you signed. For the payments to be made from the overdraft account, the bank must take your request. Without your request, it cannot make any payments from your overdraft account on your behalf such as credit installments, credit card debt, invoices.

For transactions such as money withdrawal, EFT / money order the drawing account is used if there is enough balance, If there is not enough balance, the allocated overdraft account is used. When the overdraft account is used, the balance of the account turns to negative. When money is entered into the deposit account to which the overdraft account is linked, the negative balance is closed. You can make payments to your overdraft account at any time you wish. Interest is charged on the overdue balance in the overdraft accounts; In other words, the value date of the money deposited in the account is accepted as one (1) business day later. Interest is charged only for the day of use on the loan used within the overdraft account. The interest amount is calculated daily and at the end of the month it is accrued to the deposit account to which the overdraft account is linked. If you deposit the amount you have withdrawn from your overdraft account on Friday on the same day, 3-day interest will be charged for the loan amount you used. Because while calculating the interest, the money you use from your overdraft account starts to charge interest on the same day, while the money you deposit is taken into account with a value date of one business day, that is, one business day. Therefore, you will start paying interest on the same day for the money you withdrawn on Friday, but you will have to pay interest for 3 days, as the money you deposit will be considered one business day later, on Monday.

It is a kind of credit account that allows you to withdraw money, make EFT / money transfers within the limit determined by the bank in case there is not enough balance in your deposit account to meet all your short term cash needs. Since it is a product defined in an existing deposit account, you can perform all your banking transactions via deposits. Even if you do not have money in your account, you can meet your short-term cash needs and expenses by using instant credit within the predetermined limit. You use credit for the amount you need and for the day you need it, when there is excess cash, you pay off your debt balance and pay interest only for the days you owe. The overdraft account has no maturity.

If you do not pay your loan installments partially or completely on the installment payment dates specified in your payment plan, your loan will default. In this case, the default interest determined in your loan agreement, after the loan is monitored by the bank, is calculated over the principal amount remaining in the installment. In order for the bank to initiate the legal proceedings about you, you must not pay at least two consecutive installments and the bank must warn you at least 30 days in advance. When the legal follow-up process begins, it is possible to collect the follow-up costs from you along with the default interest.

The maturity of consumer loans is cant exceed thirty-six months, the maturity of the loans used for the purchase of vehicles with a final invoice value of one hundred and twenty thousand Turkish Liras and below cant exceed sixty months, the maturity of the loans made for the purchase of vehicles with a final invoice value of more than one hundred and twenty thousand Turkish Liras and the loan with vehicle collateral cant exceed forty-eight months. Maturity for the purchase of computers cant exceed twelve months , six months for the purchase of tablets, twelve months for the purchase of mobile phones with a price up to three thousand five hundred Turkish Liras, and three months for a mobile phone price of more than three thousand five hundred Turkish Liras. The same terms are applied for the restructuring of these loans.

In vehicle and vehicle-covered loans, the ratio of the loan amount to the value of the vehicle cannot exceed 70% for those whose final invoice value of the vehicle is 120,000 TL and below. This rate is applied as 70% for the passenger vehicles whose final invoice value exceeds 120.000 TL and 50% for the part up to 120.000 TL. In second hand passenger vehicles, the value of automobile insurance is taken as a basis in determining the value of the vehicle.

For housing loans and loans to be used under housing collateral, the loan amount cannot exceed 80% of the appraisal value of the house to be taken as collateral. You must pay 20% of the appraisal value of the house you will buy as a down payment yourself. However, it is anticipated that total coverage rates will be taken into account in loans where more than one real estate is taken as collateral. Therefore, in addition to the house you will purchase, the entire house to be purchased can be loaned on the condition that a mortgage is obtained for another house that is already completely owned by you. This ratio is the Energy Identity Certificate issued in accordance with the Energy Efficiency Law No. 5627 dated 18/4/2007 and its sub-regulations; The energy performance cannot exceed ninety percent for class A properties and eighty-five percent for class B properties. However, with the decisions taken within the scope of the COVID measures, it is decided to increase the ratio of the loan amount to the value of the house taken as collateral to ninety percent for houses with a value of five hundred thousand TL or less, including houses with an energy identity certificate and class B energy performance.

If you do not use your right of withdrawal within the time limit, you will be deemed to have used your loan, in which case you will be responsible for the interest on your loan. On the other hand, pursuant to Article 24 of the Law on the Protection of Consumer No.6502, even if you use your right of withdrawal in cases where you use the loan, the interest accrued from the date of use until the date of repayment to the Bank must be paid within 30 days from the date of the withdrawal notification. Otherwise, you will be deemed not to withdraw from your loan. In participation banks that provide financing through the purchase and sale of goods; Since the financing amount is directly paid to the goods / product supplier by the participation bank, it is not possible to transfer the financing to the consumer account and hold it there.

Credit limit, credit risk and receivables to be liquidated, protested bills, bounced checks, check paid on presentation and negative personal credit information about the customers of banks and financial institutions are kept by the Risk Center. Since there is no record regarding the risk information of individuals before our institution, it is not possible for our Agency to delete the negative record in the credit registry. You can apply to Risk Center within the Banks Association of Turkey to learn your credit score and negative records or Credit Bureau. On the other hand, even if the negative records recorded in your credit registry are deleted due to your payment irregularities, the bank makes an assessment decision within the framework of its credit allocation and risk policies as well as your credit registry.

The problem needs to be resolved in accordance with the provisions of private law, and it is not possible for our Agency to be a party to the dispute-like complaints arising from the private law relationship, to act and to be the solution authority of the problem. Since the place of resolution in disputes arising from private law is the judicial authorities, it is necessary to apply to judicial bodies.

In Article 28 of the Law on the Protection of the Consumer No 6502, the conditions for the recall of the loan are regulated. In the first paragraph of the mentioned article; ""In the case of the consumer defaults on the payment of installments in fixed-term loan contracts, if the lender reserves the right to demand the full performance of the debt, this right can only be used if the lender has fulfilled all its actions and the consumer defaults on paying at least two consecutive installments. In order for the giver to exercise this right, it is obligatory to give the consumer a period of at least thirty days and give a warning of expiry. "" provision is included.

The bank can only receive early payment compensation if the loans under the housing finance are paid early. Except this; The said compensation cannot be requested for early payment of personal loans such as consumer loans and vehicle loans. This compensation is regulated in 37 articles of the Law on Consumer Protection No 6502. In housing loans with fixed interest rates, if one or more payments are made before the due date or the remaining debt is completely paid off, the bank is obliged to make a discount for all the required interest and other cost elements according to the amount paid early. Early payment compensation is calculated by making the necessary interest discount. Early payment compensation that the bank will collect from you; If the remaining maturity of your loan does not exceed thirty-six (36) months, it cannot exceed one percent of the amount you paid early, and if the remaining term exceeds thirty-six (36) months, it cannot exceed two percent of the amount you paid early. Under all circumstances, the early payment compensation that can be collected cannot exceed the amount of interest / dividend deduction to be made. If the interest rate of your loan is determined as a variable, early payment compensation cannot be requested from you.

There is no legal regulation to force banks to restructure their loans. It is at the discretion of the bank whether or not to carry out the restructuring. However, limited to the COVID-19 process, our Agency notified the said institutions to facilitate deferral or restructuring transactions, taking into account their income and debt payment capacity.

You can pay early one or more installments of your personal loans you have received from the bank or your entire loan debt. In case of this early payment, the bank makes an interest / dividend discount, no additional charges or commissions are requested from you. In case of early payment in mortgage loans, an early payment commission is requested from the customers. In addition, if you have paid all your loan debt early, you can request the refund of the premiums for the remaining time from the insurance company if you have insurance related to the loan.

In the implementation of the Banking Law No. 5411, which regulates the duties and powers of the Banking Regulation and Supervision Agency, our Agency does not have any intermediary role in providing loans to individuals or companies by banks, the procedures and principles of loans to be made available to customers by all banks within the banking system, free market economy determines freely according to the loan allocation and risk policies they have created within the framework of their conditions. Banks cannot be obliged to give loans to anyone.

It is not possible to obtain insurance related to credit without the explicit request of the consumer through written or permanent data storage, according to the Article 29 of the Law on the Protection of the Consumer No.6502 titled ""Insuring Consumer Loans"" and the first paragraph of the 38th article on housing financing. However, in cases where insurance is required under the provisions of the loan agreement, a transaction must be established within the scope of the provisions of the aforementioned legislation.If there is an opinion that the bank has initiated a transaction contrary to the provisions of the legislation and the contract, first option is to bring this to the relevant bank, if there is no solution then you can apply to the arbitration committee formed by the Banks Association of Turkey and Turkey Participation Banks on the internet address of related Union, In addition, it is at your discretion to apply to the Insurance and Private Pension Regulation and Supervision Agency in order to evaluate the issue within the scope of the Insurance Legislation.

The bank cannot insure the loan you have received without your clear and demonstrable request. DASK (earthquake insurance) is required only for housing loans. Apart from this, which insurance will be made as a result of mutual consent can be determined by your loan agreement. If you want to take out insurance, you can choose the insurance company you want, the bank has to accept the insurance you have made.

Persons over the age of 18, who are capable of discrimination and who are not under restrictions, have the capacity to act and will be able to put themselves under rights and debt by their own actions. Except for the provisions regarding inheritance, only the person himself / herself is responsible for the loan debts of the person, and the relatives of the debtor cannot be held responsible unless he is a surety for this debt.